Return & Refund Policy
RETURNS AND REFUNDS
If you wish to return your item for a refund simply let us know within 14 days on receipt of goods with reason why. We are happy to offer you a refund or an exchange for credit excluding any shipping costs as these are non-refundable. Please contact us on +64-272269599 or by email email@example.com please include your order number.
You must advise us with 5 days of receipt of products (receiving the package) regarding order shortages or damage in transit.
Refunds will not be issued to anyone who has refused delivery of package for any reason. We do not accept returns or issue refunds based on refusal or avoidance to pay for Local Tax, Custom fees, or VAT fees.
For the item to be approved for refund it must be returned in original packaging with utmost care to ensure its safe return- refunds will not be approved if item is returned damaged or broken in transit.
Return postage must be tracked and signature required when sending item back as we are not responsible for items being lost or damaged in transit and will not be able to issue refund. You are responsible for return postage cost.
Nothing in these terms and conditions entitles the Customer to refuse to take delivery or return the products as being surplus to their needs or for any other reason other than those agreed herein.
Earrings cannot be returned if you change your mind due to hygiene reasons so please chose carefully!
Our return address is:
Stone People Jewellery
Unit 5/954 Ferry Road
Once your item has been returned, we will notify you and once inspected and approved for refund we will refund less cost of shipping and handling charges back to the card it was issued on. All refunds are in NZD please note due to exchange rate fluctuation there maybe slight variant in amount.
CANCELATION OF ORDERS
You may only cancel your order before it has been sent so please contact us immediately on +64272269599 as we endeavour to get your parcel out as quickly as possible. Once it has been picked up to be delivered, we are unable to cancel your order and you would need to follow our refund policy.